WARRANTY, REPLACEMENT, RETURN & REFUND POLICY
Warranty Policy
The Wavenex Warranty Policy is designed to provide clarity and confidence to customers when purchasing and using Wavenex-branded products. Warranty services may include repair or replacement and will be carried out through Wavenex-authorized service centers. The warranty is valid only during the specified warranty period and only when the following conditions are fulfilled:
Warranty applies only to products purchased within India.
Warranty applies only to the first purchaser of the product with valid proof of purchase (invoice or bill).
The product must be a genuine Wavenex product.
The product must have been used according to the instructions provided in the user manual.
Products showing physical damage are not covered under warranty and may be serviced on a paid basis.
Products must be taken or shipped to an authorized service center for evaluation.
No unauthorized repair attempts must have been made before seeking warranty support.
Defects must not be due to improper usage, as determined by Wavenex service personnel.
No alteration or modification should have been made to circuitry, firmware, software, or product body.
Damage caused by lightning, electrical surge, accidents, acts of God, or in transit is not covered.
Warranty becomes void if non-standard or incorrect accessories such as adaptors or cables are used.
Customer bears the risk and expenses associated with shipping products to the service center.
Failure to return defective parts may result in charges for replacement parts.
Courier damage not caused by Wavenex will be treated as out-of-warranty physical damage.
Wavenex will cover only the courier cost for sending the repaired/replaced item back to the customer.
Warranty continues only for the remaining duration of the original warranty period. No warranty extensions will be provided.
Replaced components or parts will be retained by Wavenex.
The Company’s maximum liability will not exceed the purchase price of the product.
If a product is deemed non-repairable, Wavenex may offer an equivalent product or provide credit for the invoice value.
Due to product availability and technology upgrades, replacement products may have a lower current selling price.
Warranty cases fall under the jurisdiction of courts in the city of the Company’s registered office.
Customers must open a support ticket for warranty or out-of-warranty service requests.
Replacement Policy
Replacement requests are allowed only under the following conditions:
The customer may request a replacement within 7 days from the date of delivery.
Replacement is allowed if the product is received in defective or damaged condition, provided it is reported within 24 hours of delivery.
A sealed replacement unit may be issued if the product is proven to be malfunctioning within 7 days of delivery.
All replacement claims will be verified and approved by Wavenex support personnel.
If the product received does not match the listing or specification, it must be reported within 24 hours of delivery.
Products will not be replaced under the following circumstances:
Customer dissatisfaction with product appearance or sound/features.
Physical damage not reported within 24 hours from delivery.
Damages caused by electrical surges or improper usage.
Note: No refunds are permitted under any circumstance. Only replacement is provided if eligible.
Cancellation Policy
Cancellation requests are not accepted once orders are processed or shipped.
Orders under same-day delivery categories cannot be canceled.
Orders placed during festivals and special occasions are non-cancellable and non-refundable.
Return & Refund Policy
All Wavenex products are quality tested and shipped in new condition.
Products are covered under a 7-day replacement policy for manufacturing defects only.
No returns or refunds will be issued for any reason.
Products must be returned in unused condition, with original box, packaging, accessories, manuals, and warranty materials.
“New and unused” means no scratches, marks, wear signs, or modifications.
Wavenex support staff will verify the product condition before approval.
